Tickets

REQUIRES: Manage channels, Manage Messages, Embed Links

Setup

The ?pobox command will configure the mailbox where tickets will be initially dumped and how they are handled.

Command Example ?pobox Category HelpDesk

Command	Description
!pobox current	Current settings for POBox.
!pobox channel #channel	Where tickets will be posted.
!pobox category Modmail	Where ticket channels are made.
!pobox agelimit	The minimum account age needed to submit tickets.
!pobox response Ticket sent, talk to you soon!	Once the mail is submitted, what gets sent to users.
!pobox responsetype embed/text	Type of response message to give.
!pobox newmailmsg New ticket submitted. %tid.	New ticket message for staff. Appears in the 'channel'.
!pobox forcedump	Whether or not to force dumping of a ticket into the 'channel' and in a specific format, valid input is 'html', 'text', or 'off'.
!pobox newmailtype	Type of response message to give in 'channel'

NOTE: When using newmailmsg and response you are allowed to use multiple flags for variables, listed below

Variables

Variable	Description
%name	Mentions the ticket sender.
%tag	Username#### of ticket sender.
%id	UserID of the ticket sender.
%date	Date of ticket submission.
%tid	Ticket ID
%mid	Message-ID from ticketing channel.
%guild	Server Name
%content	Content of the ticket entirely
%uimg	Avatar URL of the ticket sender.

Administration

Command	Description
!module tickets	Enable/Disable the module.
!assign userid ticketid	Assigns the staff member to, and opens if need be, a given ticket. Requires a member reference and ticket number.
!unassign userid ticketid	Unassigns a staff member from the ticket.
!closeticket ticketid	Closes the given ticket, marking it resolved and deleting the channel. Will also create a full dump of the channel if requested.
!ticketstatus ticketid	Displays the given ticket status.
!blockticket userid	Prevents that user from submitting tickets.
!unblock userid	No longer prevents that user from submitting tickets.

Public

Command	Description
!send	Send a ticket to the staff of this server. This is completely private. Upon activation the bot will DM you asking for input, waiting up-to 10 minutes.